Of course, something can always come up - please give us a call and we will certainly find a solution.
Whilst we fully understand that guests may have personal circumstances and that unforeseen reasons for cancellation may arise, as a business we require a minimum level of booking certainty in order to plan for staff, purchasing, laundry and so on, and ultimately to be able to pay for these services. We still do not require credit card details to be provided in advance; we trust in your goodwill.
Unfortunately, we cannot accept any liability should any of the travellers fall ill. To make it easier for you to decide whether to book a holiday and to safeguard your personal decision, we recommend that you take out travel insurance. It costs next to nothing, and both you and we will be able to sleep even more soundly.
Have a look at
https://www.europaeische.at/, here you will find a wide range of insurance options to cover illness in the family, your own illness and other reasons for cancellation. In many cases, insurance is also included through your credit card provider.
